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National Account Manager

Company Name:
Taylor Corporation
Carlson Craft, a company set out on a mission to help people communicate and celebrate all of life's most important events through personalized social stationery has an exciting opportunity. Carlson Craft strives to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of social stationery products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that's where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.
POSITION PURPOSE:
Carlson Craft is seeking an account manager with significant sales background to promote sales growth and development of our current and potential, large volume accounts. The Account Manager will sell our company's wholesale products and services and develop new accounts as well as expand existing accounts.
RESPONSIBILITIES:
Position responsibilities include but are not limited to the following:
Achieve personal revenue plan, which reflects excellent account retention as well as growth.
Grow sales of assigned accounts through creative; value based selling, networking, relationship building, and ecommerce strategies as directed.
For some accounts, demonstrate overall "ownership" of and responsibility for the account relationship, specific to accounts with limited growth potential and/or relative simplicity in existing account relationships.
For some accounts, support VP Marketing in his/her ownership of the account relationship, based on overall account potential and/or complexity of the account.
Build strong customer relationships through regular proactive communication. Effectively handle customer interactions. Properly evaluate inquiries, provide appropriate assistance, coordinate Customer Service reps, or other necessary personnel, accurately manage one-off projects, and follow through to ensure customer needs are met in a timely and effective manner.
Identify and resolve customer complaints/problems. Follow up with customer to assure appropriate action was taken and the issue is resolved to the customer's satisfaction.
Coordinate new account implementations and related internal and external communications as required.
Support VP Marketing regarding renewal contracts, incentives, promotions, bids, quotes and the like. Maintain accurate customer files, data, relationship information, and appropriately interface with CRM regarding this information, etc.
Identify and pursue sales of additional products and services, understand customer needs, and recommend scope-expanding products and services to clients that could help them meet their goals and increase our revenue. Work cooperatively with Taylor peers, other departments, across manufacturing facilities, and with internal and external vendors.
Conduct and support periodic business reviews with customers, both formal and informal.
Coordinate account strategy with the VP Marketing.
Provide monthly updates, including Pipeline updates to the VP of Marketing.
Support the Carlson Craft Team to properly manage A/R balances.
COMPETENCIES:
Consistent orientation to customer needs
Forward thinking to enable proactive strengthening of customer relationships
Excellent public speaking, verbal, and written communication skills
Excellent organizational and project management skills
Ability to work in a fast-paced environment with a high sense of urgency
Ability to defuse volatile situations in a mutually satisfactory manner
Excellent problem-solving skills
Ability to organize and run a professional executive meeting with clients present.
Must be a team player
Excellent computer skills to enable the remote relationships and work with mobile interactive solutions
Proficient in Word, Excel, PowerPoint, and use of mobile devices
EDUCATION and/or EXPERIENCE:
High school education is required; a bachelor's degree is a plus.
Sales or strong customer service experience is required
Key differences between National Account Manager and Customer Service Representative responsibilities:
Revenue plan responsibility with variable compensation components.
True and total account ownership with "cradle to grave" responsibility for the account.
Emphasis onproactivecommunication, conducting periodic business reviews, successfully achieving an awareness and complete understanding of competitive situations, and strong involvement in the formulation of account-specific negotiation, retention, and growth strategies.
Problem solving responsibility.
Availability to the account as required.

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